Guides
Airport transfer guides
Short, practical answers to the questions travellers ask before a Dubai airport or intercity transfer.
DXB or DWC: which Dubai airport is on your ticket?
Dubai Airports runs two passenger airports, Dubai International (DXB) and Al Maktoum International (DWC) in Dubai South. The three-letter code on your ticket or flight confirmation tells you which one you are flying to. Send us that code with your flight number so the pickup is planned at the right airport.
Read guideWhat to send for an accurate airport transfer quote
A precise quote needs the airport and terminal, your flight number, the landing or pickup date and time in UAE time, the exact address, and how many passengers and bags are travelling. Send everything in one message, through the quote form or on WhatsApp, and the team can reply without a round of follow-up questions.
Read guideHow to meet your driver at the airport
Your driver meets you in the arrivals area holding a name board. Before your flight, our team sends the exact meeting arrangement and the driver's contact details, so keep that message handy. At Dubai International Terminal 3 the arrangement may differ because of the airport's QR pickup system, so follow the instructions we send.
Read guideLanding after midnight: how to request your Dubai pickup
If your flight lands after midnight, enter the date you land in the UAE, not the date you left home, and give the time in UAE time. Add the flight number so we can follow the real arrival, and make sure your hotel or host knows to expect you late.
Read guideHow to choose a pickup time for your departure flight
Start with the airport arrival advice your airline publishes, then add time for hotel check-out, luggage and the road. Tell us the pickup time you want, in UAE time, and we plan the pickup around it. There is no fixed rule because the right time depends on your airline, terminal, group and day.
Read guideFlight delayed? How tracking and waiting time work
We follow your flight's status, so an arrival pickup is planned around the actual landing time, not only the scheduled one. 30 minutes of free waiting time is included. Tell us straight away about delays, cancellations or a change of airport, and give us the flight number so we track the right flight.
Read guideWhich vehicle fits your passengers and luggage?
Count your passengers and your large bags, then compare both numbers with the vehicle capacities below. A sedan takes up to 3 passengers with 2 large bags, an SUV up to 5 passengers with 4 large bags, and larger groups move to a van or coach. Mention bulky items before the quote so the vehicle can be matched to them.
Read guideChild seats and assistance: what to ask for and when
Ask for child seats and any help your group needs when you first request the transfer. Child seats are subject to availability and confirmed with your quote. Wheelchair assistance inside the airport is arranged through your airline, so request it there, then tell us what your party needs for the transfer itself.
Read guideHow to request a return journey or extra stops
Tick 'Add a return journey' on the quote form and give the return leg its own date, time, pickup and destination. For extra stops, list each address in order, with how long you expect to stay and who joins or leaves. Both are confirmed in your quote, and each leg is planned as its own pickup.
Read guideGiving a precise pickup point at a hotel, tower or villa
Name the building or hotel, the entrance where you will wait, and for a villa the community, street and number. A Makani number and a WhatsApp location pin sent from the meeting spot remove most doubt. Send them with your request so the driver arrives at the right door.
Read guideWhat to check when your transfer quote arrives
A quote is the reply to your trip details, and it is worth reading against what you asked for. Check the journey, vehicle and passengers, then ask about tolls, parking, waiting beyond the included 30 minutes, extra stops, child seats and how changes work. The transfer is arranged once you accept the quote and the team confirms the details.
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Send your trip details and get a quote
Use the form, or message us the airport, date, time and destination on WhatsApp.