What we collect
When you request a quote we receive the trip details you enter, such as airports, flight numbers, dates and times, pickup and drop-off addresses, passengers, luggage and any requests, together with your name, phone or WhatsApp number, your preferred reply method and, if you choose to give it, your email address.
We do not ask for passport copies, tickets or payment card details to prepare a quote. Please do not send them.
Why we use it
We use these details to prepare your quote, to arrange and carry out your transfer if you accept it, and to contact you about that trip. Sending a quote request does not sign you up to marketing.
Services that process your information
- Web3Forms delivers the quote form to our inbox. The details you submit pass through their service.
- WhatsApp (Meta) is used if you choose to message us. The "Send on WhatsApp" button only opens WhatsApp with your trip details filled in; nothing is sent until you press send in WhatsApp.
- Tawk.to provides the live chat window. It loads after you interact with the page, and processes the messages you type in it.
- Hostinger hosts this website and keeps standard server logs.
- Google Tag Manager and Google Analytics help us understand how the website is used and whether enquiries were sent. We do not send your name, phone number, flight number, address or trip notes to analytics.
- Google Ads conversion measurement, run through Google Tag Manager, tells us whether a visit from one of our adverts led to a quote request, a WhatsApp tap or a call tap. Google Analytics and Google Ads use cookies on your device. Google receives standard technical details such as your IP address and browser, the page you were on and which button you used, but not your name, phone number, flight number, address or trip notes.
Information kept in your browser
While you fill in the quote form, the trip details you have typed (not your name or contact details) are kept in your browser's session storage so they are not lost if the page reloads. They are cleared when you close the browser tab and after a successful request.
How long we keep it
We keep enquiry and booking information only as long as we need it to respond to you, arrange and administer your transfer, and meet our legal obligations.
Your choices
You can ask what information we hold about you, ask us to correct it, or ask us to delete it where we are not required to keep it. Message or call us on +971 52 440 9525.
Changes
We update this page when the way we handle information changes. The date at the top shows the latest version.