FAQs
Frequently asked questions
Quick answers about quotes, airports, vehicles, changes and intercity trips.
Quotes and arrangements
How do I request a quote?
Use the quote form on any page or send your trip details on WhatsApp: airport or pickup point, destination, date and time in UAE time, passengers and bags. We reply on WhatsApp or by phone.
Why do you quote each trip instead of listing a set amount?
Journeys differ in airport, timing, distance, waiting, luggage and vehicle size. A quote for your exact trip means you see what applies to you before you agree to anything.
Is my transfer arranged as soon as I send the form?
No. Sending the form is a quote request. Your transfer is arranged after you accept the quote and our team confirms the details with you.
Can I request a transfer at short notice?
Yes, message or call us with the details and we will tell you what we can arrange. WhatsApp or a call is quicker than the form for same-day requests.
Do I need to send passport or card details?
No. We never need passport copies, tickets or card numbers for a quote. Please do not include them in the form or in messages.
Airports and meeting your driver
Which airports do you cover?
Dubai International (DXB), Al Maktoum International (DWC), Sharjah International (SHJ), Zayed International in Abu Dhabi (AUH) and Ras Al Khaimah International (RKT).
How do I know if I fly into DXB or DWC?
Check the three-letter airport code on your ticket or booking confirmation. DXB is Dubai International and DWC is Al Maktoum International at Dubai World Central. They are different airports, so the code matters for your quote.
Where does the driver meet me?
Your driver meets you in the arrivals area holding a name board. Before you fly we send the meeting arrangement for your terminal and the driver contact details.
What if my flight lands early or late?
We follow your flight status and plan the pickup around the real arrival time, so send us your flight number when you request the quote.
How long will the driver wait?
30 minutes of free waiting time is included. If you think you will need longer, tell us in advance so we can plan for it.
My flight lands after midnight. Which date do I enter?
Enter the landing date and time in UAE time. A flight that departs on the 10th and lands at 00:40 on the 11th needs the 11th.
Vehicles, luggage and extras
Which vehicle do I need?
As a guide: sedan for up to 3 passengers with 2 large bags, SUV for up to 5 with 4 large bags, van for 6 to 14 seats, and mini bus or coach for larger groups. Our executive car (Mercedes-Benz S-Class class) seats up to 3.
Can I bring a pushchair, golf bag or wheelchair?
Yes, list oversized items in the form so we can suggest a vehicle with enough space.
Do you provide child seats?
Child seats can be requested in the form. They are subject to availability and confirmed with your quote.
Can I add stops on the way?
Yes. Add extra stops in the form, such as collecting a colleague or dropping a family member, and we include them in the quote.
Changes and cancellation
Can I cancel for free?
Yes, when you cancel at least 48 hours before the pickup time. Our cancellation policy explains what applies closer to the pickup.
How do I change my flight or pickup time?
Message or call us as early as possible with the new details. Changes are confirmed by our team.
Intercity transfers
Do you go to other emirates?
Yes. We arrange private transfers between Dubai and Sharjah, Abu Dhabi, Ajman and Ras Al Khaimah, in both directions.
Is Abu Dhabi city the same as Abu Dhabi airport?
No. Zayed International Airport (AUH) and Abu Dhabi city, Yas Island or Saadiyat Island are different destinations. Tell us exactly where you are going so the quote is right.
Can I book a return trip?
Yes. Tick "Add a return journey" in the form and give the return date, time and addresses.
Send your trip details and get a quote
Use the form, or message us the airport, date, time and destination on WhatsApp.