Does the driver know when my flight is delayed?
Our team follows your flight’s status, and an airport pickup is planned around the actual arrival. That only works if we are watching the right flight, so the flight number you give us is the most important detail in your request. If your ticket lists two numbers because of a codeshare, send both. If you change flights, send the new number straight away.
You can follow the same information yourself. Dubai Airports’ arrivals board for DXB shows each flight’s scheduled time, actual time, terminal, baggage belt and status, and Al Maktoum International (DWC) has its own flight status page. Check it before you leave for the airport, and again once you are on the ground.
How does the 30 minutes of free waiting time work?
30 minutes of free waiting time is included with your transfer. Guests often come out later than planned because of passport control or a slow bag, and this allowance is useful for those ordinary hold-ups.
If you want to know how it applies to your particular pickup, ask the team when you receive your quote. If you suspect you will need longer than 30 minutes, for example because you are travelling with a large group, a young child, or a passenger who needs assistance, say so in advance and ask what applies beyond it. Do not assume.
What should I tell you, and when?
Message the team as soon as you know about any of these:
- A new flight time, particularly a big delay or an earlier arrival
- A different flight number, or a replacement flight after cancellation
- A change of airport or terminal, including a diversion
- A different number of passengers or bags, since it can change the vehicle
- A change of hotel or drop-off address
Do it by WhatsApp or phone, and send the update as soon as you have it rather than saving it for the airport. After you land, a second short message helps if baggage or immigration is slow. Our pickups run 24/7, so the hour of the day should not stop you.
What else should I update when my flight slips?
A late landing affects more than the car. Tell your hotel or host the new arrival time, especially if reception closes or someone is meeting you with keys. If friends or relatives are also travelling to the same address, give them the new time so nobody waits at the wrong place. If you have a return leg in your request, check that its date and time still make sense, and send us any correction.
None of this needs a long message. “Flight now lands at 00:25 on the 21st, same hotel, same four passengers” tells the team everything it needs to check the plan.
What if the delay crosses midnight?
The arrival date changes with it. A flight due at 23:40 that now lands at 00:25 arrives on the next calendar day in the UAE. Tell us the new landing time as well as the new date, in UAE time. The late-night arrivals guide shows how to word it.
What if my flight is cancelled or I miss a connection?
Contact your airline first. Dubai Airports’ FAQ says the airline provides rebooking information after a delay or cancellation. Once you have a new flight, send us the number, the date and the new landing time. We will update the pickup and tell you what the change means for your quote.
Free cancellation applies when a pickup is cancelled at least 48 hours before. Closer than that, message us as early as you can and the team will tell you what is possible. We do not promise anything before the team has seen your details.
How does this fit with meeting the driver?
Flight tracking and waiting time sit behind the meeting itself. Your driver waits in arrivals with a name board, and our team sends the exact arrangement and the driver’s contact before your flight. If anything has moved, the message you send us is what the driver relies on. The meeting your driver guide walks through the arrival step by step, and what your quote covers lists the questions to ask about waiting time.